Do you recall your second visit to Amazon? Were you pleasantly surprised when the “merchant” remembered you, and greeted you by name? Seemed like a nice touch, but that personal greeting was the death knell for customer service. Everyone understands now that the internet murdered privacy. But we’re still figuring out how digital transactions killed customer service.
- How did the quest for personal information choke off customer service?
- What’s your leverage when data from your smartphone is more valuable than your money?
- Could a “data glut” make personal information less valuable?
- Why are consumer choices narrowing, when you have access to almost anything in the world?
- Will choice be next to die?
- What’s the fate of the human-to-human transaction?
Come to this Hayek Group Dinner and hear these questions address, and more!